Outage in Prisma by Palo Alto

PAB - macOS Policy Enforcement Issue (version 141.19.3.108)

Resolved Minor
October 17, 2025 - Started 6 days ago - Lasted about 1 hour
Official incident page

Incident Report

This incident affects a specific subset of macOS users. Policy enforcement may fail if the sign-in rules are configured with a Device Group that has the "system integrity" attribute enabled. macOS Users without a sign-in rule with the "system integrity" attribute are unaffected. Impact Users under this specific rule enforcement condition may be impacted, resulting in the failure of a specific policy being enforced. Affected Version - 141.19.3.108 Resolution The permanent fix is available in version 141.19.4.108. To fully resolve the issue, customers may downgrade to previous browser version (141.12.5.66) or update to version 141.19.4.108. Workaround (Immediate Mitigation) Administrators may disable the "system integrity" attribute on the relevant Device Group.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/17/2025 09:11AM

Version 141.19.4.108 is now available.

IDENTIFIED 6 days ago - at 10/17/2025 08:24AM

This incident affects a specific subset of macOS users.
Policy enforcement may fail if the sign-in rules are configured with a Device Group that has the "system integrity" attribute enabled.
macOS Users without a sign-in rule with the "system integrity" attribute are unaffected.

Impact
Users under this specific rule enforcement condition may be impacted, resulting in the failure of a specific policy being enforced.

Affected Version - 141.19.3.108

Resolution
The permanent fix is available in version 141.19.4.108.
To fully resolve the issue, customers may downgrade to previous browser version (141.12.5.66) or update to version 141.19.4.108.

Workaround (Immediate Mitigation)
Administrators may disable the "system integrity" attribute on the relevant Device Group.

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