Outage in Prisma by Palo Alto

Prisma Access - Auto-scaling / New onboarding degradation

Resolved Minor
November 09, 2025 - Started 4 days ago - Lasted 2 days
Official incident page

Incident Report

We have identified the root cause of the issue and we will provide another update by 2025-11-10T07:00:00Z UTC with further details. Customer Impact Some mobile users may experience unstable Prisma Access connectivity due to auto-scaling failures. This could potentially impact new onboarding. The data plane traffic across the existing instances is NOT affected. Workaround No at this moment.
Components affected
Prisma by Palo Alto France North Prisma by Palo Alto US East Prisma by Palo Alto United Arab Emirates Prisma by Palo Alto Bahrain Prisma by Palo Alto Sweden

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/12/2025 04:57AM

This incident has been resolved.

MONITORING 4 days ago - at 11/10/2025 07:48AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 11/10/2025 04:46AM

We have identified the root cause of the issue and we will provide another update by 2025-11-10T07:00:00Z UTC with further details.

Customer Impact
Some mobile users may experience unstable Prisma Access connectivity due to auto-scaling failures. This could potentially impact new onboarding.
The data plane traffic across the existing instances is NOT affected.

Workaround
No at this moment.

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