Outage in Prisma by Palo Alto
Prisma SDWAN : Prisma SD-WAN EMEA1 (Sugarloaf) Outage
Resolved MinorIncident Report
Summary AI Generated
Prisma SD-WAN EMEA1 (Sugarloaf) in Dublin experienced degraded performance for 26.2 hours, causing network elements to disconnect and intermittent API access issues to the portal. The incident was resolved after implementing a fix and monitoring period, restoring all services to full operational status.
Status: Investigating
Severity: Degraded
Locations: Dublin
Impact:
Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performance
Workaround:
Elements will disconnect, and API access to the portal will be intermittently unavailable
An incident has been identified. We are actively investigating to restore services.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/30/2026 05:02AM
Status: ResolvedSeverity: DegradedLocations: DublinImpact:Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performanceWorkaround:Elements will disconnect, and API access to the portal will be intermittently unavailable
The incident has been fully resolved and all services are operational.
MONITORING
3 days ago - at 03/29/2026 04:01AM
Status: MonitoringSeverity: DegradedLocations: DublinImpact:Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performanceWorkaround:Elements will disconnect, and API access to the portal will be intermittently unavailable
A fix has been implemented. We are actively monitoring to ensure full restoration of services.
INVESTIGATING
3 days ago - at 03/29/2026 02:52AM
Status: InvestigatingSeverity: DegradedLocations: DublinImpact:Prisma SD-WAN EMEA1 (Sugarloaf) is experiencing degraded performanceWorkaround:Elements will disconnect, and API access to the portal will be intermittently unavailable
An incident has been identified. We are actively investigating to restore services.
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