Prisma Access : Intermittent disconnectivity issues affecting EP-PAB customers

Status: ResolvedSeverity: DegradedLocations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, TorontoImpact:SummaryWe have identified intermittent disconnectivity issues affecting PAB users connected via Explicit Proxy (SWG) Security Processing Nodes (SPNs). Users may experience brief drops in connectivity over existing sessions.
Our engineering teams are currently investigating the root cause and working internally on a fix to restore full stability.
DetailsAffected Service: Prisma Access Browser access via Explicit Proxy (Secure Web Gateway) SPNs
Affected Users: PAB (Private Access Browser) users
Symptom: Intermittent connection resets or timeouts.
Next StepsMitigation: Internal teams are currently testing routing adjustments to stabilize affected SPNs.
Updates: We will provide further progress reports as a significant milestone is reached.Workaround:There is no work around at the moment
The incident has been fully resolved and all services are operational.

Status: InvestigatingSeverity: DegradedLocations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, TorontoImpact:SummaryWe have identified intermittent disconnectivity issues affecting PAB users connected via Explicit Proxy (SWG) Security Processing Nodes (SPNs). Users may experience brief drops in connectivity over existing sessions.
Our engineering teams are currently investigating the root cause and working internally on a fix to restore full stability.
DetailsAffected Service: Prisma Access Browser access via Explicit Proxy (Secure Web Gateway) SPNs
Affected Users: PAB (Private Access Browser) users
Symptom: Intermittent connection resets or timeouts.
Next StepsMitigation: Internal teams are currently testing routing adjustments to stabilize affected SPNs.
Updates: We will provide further progress reports as a significant milestone is reached.Workaround:There is no work around at the moment
An incident has been identified. We are actively investigating to restore services.