Outage in Strata Cloud Manager by Palo Alto
Cloud Identity Engine : Palo Alto Networks Prisma Access Browser(PAB)/CIE Issue
Resolved MinorIncident Report
Summary AI Generated
Palo Alto Networks Prisma Access Browser (PAB) and Cloud Identity Engine (CIE) experienced degraded service that initially affected the Council Bluffs region but later expanded to impact all global regions including major locations across North America, Europe, Asia-Pacific, and the Middle East. The incident lasted 6.8 hours before a fix was implemented and services were fully restored to operational status.
Status: Investigating
Severity: Degraded
Locations: Council Bluffs
Impact:
Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue. We are actively working on this issue and will provide another update by March 30th 21:00 UTC with further details.
Workaround:
N/A
An incident has been identified. We are actively investigating to restore services.
Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 03/31/2026 01:09AM
Status: ResolvedSeverity: DegradedLocations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo, Warsaw, ZurichImpact:Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions .Workaround:N/A
The incident has been fully resolved and all services are operational.
MONITORING
16 days ago - at 03/30/2026 09:10PM
Status: MonitoringSeverity: DegradedLocations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo, Warsaw, ZurichImpact:Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions .Workaround:N/A
A fix has been implemented. We are actively monitoring to ensure full restoration of services.
INVESTIGATING
16 days ago - at 03/30/2026 06:34PM
Update: Changes to Impact, LocationsStatus: InvestigatingSeverity: DegradedLocations: Council Bluffs, Doha, Eemshaven, Frankfurt, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Tokyo, Warsaw, ZurichImpact:Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue in all regions . We are actively working on this issue and will provide another update by March 30th 21:00 UTC with further details.Workaround:N/A
An incident has been identified. We are actively investigating to restore services.
INVESTIGATING
16 days ago - at 03/30/2026 06:22PM
Status: InvestigatingSeverity: DegradedLocations: Council BluffsImpact:Palo Alto Networks Prisma Access Browser(PAB)/CIE is currently experiencing an issue. We are actively working on this issue and will provide another update by March 30th 21:00 UTC with further details.Workaround:N/A
An incident has been identified. We are actively investigating to restore services.
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