Outage in Strata Cloud Manager by Palo Alto
Strata Cloud Manager : Command Center, Activity Insights, and Log Viewer Impaired - US Prod
Resolved MinorIncident Report
Summary AI Generated
Prisma by Palo Alto's Strata Cloud Manager experienced a data lag issue affecting the Command Center, Activity Insights, and Log Viewer modules across Council Bluffs, Montreal, and Toronto locations starting March 30 at 12:30 PDT. The dashboards rendered partial or no data during the incident, with no workaround available. The incident was fully resolved after 225.4 hours on April 1st, with all services restored to operational status.
Status: Investigating
Severity: Degraded
Locations: Council Bluffs, Montreal, Toronto
Impact:
Command Center, Activity Insights, and Log Viewer modules are impacted. We are investigating a data lag related issue. These dashboards might render partial or no data starting Mar 30 12:30 PDT.
Workaround:
No workaround available at this time
An incident has been identified. We are actively investigating to restore services.
Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 04/01/2026 12:02AM
Status: ResolvedSeverity: DegradedLocations: Council Bluffs, Montreal, TorontoImpact:Command Center, Activity Insights, and Log Viewer modules are impacted. We are investigating a data lag related issue. These dashboards might render partial or no data starting Mar 30 12:30 PDT.Workaround:No workaround available at this time
The incident has been fully resolved and all services are operational.
INVESTIGATING
16 days ago - at 03/30/2026 10:15PM
Status: InvestigatingSeverity: DegradedLocations: Council Bluffs, Montreal, TorontoImpact:Command Center, Activity Insights, and Log Viewer modules are impacted. We are investigating a data lag related issue. These dashboards might render partial or no data starting Mar 30 12:30 PDT.Workaround:No workaround available at this time
An incident has been identified. We are actively investigating to restore services.
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