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Outage in Prismic

New users are encountering issues when creating repositories

Resolved Minor
April 03, 2026 - Started about 1 month ago - Lasted about 1 hour

Incident Report

We are currently investigating an issue affecting the creation of repositories for newer users. Reports indicate users are getting stuck at the onboarding page. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. 🚀 Next Update Expected: As soon as we have more details. Thank you for your patience!

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 04/03/2026 11:41AM

A fix has been implemented, and we are currently monitoring the situation to ensure full recovery.

🚀 Next Update Expected: 15-20 minites

Thank you for your patience!

IDENTIFIED about 1 month ago - at 04/03/2026 11:38AM

New users are encountering issues when creating repositories

We are aware of an issue affecting billing subscription data for a subset of repositories. Some users may encounter errors when accessing billing information.



We have identified the likely cause and are working on a fix. Further updates will follow as our investigation progresses.

🔹 Issue: Some repositories are experiencing errors when loading billing subscription data

We appreciate your patience and will share further updates soon.

INVESTIGATING about 1 month ago - at 04/03/2026 10:47AM

We are currently investigating an issue affecting the creation of repositories for newer users. Reports indicate users are getting stuck at the onboarding page. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available.

🚀 Next Update Expected: As soon as we have more details.

Thank you for your patience!

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