Outage in Privy

SMS - partial delivery outage

Resolved Major
August 27, 2025 - Started 22 days ago - Lasted 7 days
Official incident page

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Outage Details

We’re experiencing an interruption in SMS delivery currently due to an issue with our provider. We are working to resolve the issue as quickly as possible. SMS delivery is currently offline.
Components affected
Privy Text Sending
Latest Updates ( sorted recent to last )
MONITORING 20 days ago - at 08/28/2025 10:18PM

We've implemented a fix and are continuing to monitor to ensure that all brands are successfully sending SMS. If you're still experiencing issues, please reach out directly to Privy support in the app or to your customer success manager.

IDENTIFIED 20 days ago - at 08/28/2025 08:19PM

This issue has been resolved for many customers and we're monitoring and continuing to work to resolve remaining issues. If you're experiencing this issue still, please reach out directly to Privy support in the app or to your customer success manager.

IDENTIFIED 21 days ago - at 08/28/2025 12:28AM

SMS sending is still impacted for some customers. Our engineering team is making progress on resolution of this issue. We'll have another update in the morning.

IDENTIFIED 22 days ago - at 08/27/2025 03:05PM

We’re experiencing an interruption in SMS delivery currently due to an issue with our provider. We are working to resolve the issue as quickly as possible. SMS delivery is currently offline.

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