Outage in Procurify

Web Product Navigation Issues

Resolved Major
October 20, 2025 - Started 12 days ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/21/2025 12:29PM

This incident has been resolved.

MONITORING 12 days ago - at 10/21/2025 04:31AM

Issues with the web application navigation and our accounting / ERP sync appear to have been resolved, we will continue to monitor these product areas and we will provide further updates as needed.

MONITORING 12 days ago - at 10/21/2025 04:26AM

We have deployed a fix for our accounting / ERP sync service and we are monitoring to see if the issue has been resolved.

The navigation issues in the product have been resolved, we will continue to monitor the fix until the third party issue has been fully resolved.

IDENTIFIED 12 days ago - at 10/21/2025 03:13AM

We are monitoring the workaround that was deployed to our main web application, it appears that the navigation issues have been resolved.

We are currently working to deploy the same workaround to resolve a partial outage with our accounting / ERP sync.

We will provide an update within the hour.

MONITORING 12 days ago - at 10/21/2025 02:24AM

We have deployed a work-around for the issue. The team is monitoring status to verify all application functionality has returned to normal. Another update will be provided within the hour.

IDENTIFIED 12 days ago - at 10/21/2025 01:20AM

We are continuing to test a temporary work-around in an attempt to restore service. While the issue with the 3rd party provider has improved, customers may continue to expect errors associated with:
* Budgets
* Purchase orders
* Bills

We will provide another update within the hour.

IDENTIFIED 12 days ago - at 10/21/2025 12:22AM

We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

We are currently working on deploying a temporary remediation in an attempt to restore service. We will provide another update within the hour.

Known affected areas of the application are unchanged pending the deployment of that fix:
* Budgets
* Purchase orders
* Bills

IDENTIFIED 12 days ago - at 10/20/2025 10:59PM

We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

Users may not be able to access all modules of the web application at this time. Known affected areas of the application:
* Budgets
* Purchase orders
* Bills

IDENTIFIED 12 days ago - at 10/20/2025 10:15PM

We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

Users may not be able to access all modules of the web application at this time.

IDENTIFIED 12 days ago - at 10/20/2025 09:16PM

We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

Users may not be able to access all modules of the web application at this time.

IDENTIFIED 12 days ago - at 10/20/2025 09:00PM

We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

INVESTIGATING 12 days ago - at 10/20/2025 08:35PM

We are currently investigating this issue.

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