Outage in Procurify

Spend Insights not loading

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 14 hours
Official incident page

Incident Report

We have identified an issue with a third-party service preventing users from accessing Spend Insights. We are working closely with the third-party service to restore functionality and will provide updates as available. Thank you.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 12:29PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/21/2025 10:14AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 10/21/2025 06:53AM

The Spend Insights feature is intermittently accessible. Our third-party partner is working toward a fix to restore service fully. We will provide an update whenever there is new information.

IDENTIFIED about 2 months ago - at 10/21/2025 04:21AM

The third-party service is continuing to work on a fix for this issue. Users may be able to intermittently access Spend Insights.

IDENTIFIED about 2 months ago - at 10/21/2025 02:59AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/21/2025 01:59AM

The third-party service is continuing to work on a fix for this issue. Users may be able to intermittently access Spend Insights.

IDENTIFIED about 2 months ago - at 10/21/2025 12:26AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 11:57PM

We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

INVESTIGATING about 2 months ago - at 10/20/2025 11:23PM

We have identified an issue with a third-party service related to the ongoing AWS region outage. We will monitor the status of the affected third-party service and provide updates.

INVESTIGATING about 2 months ago - at 10/20/2025 11:07PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 10:45PM

We have identified an issue with a third-party service preventing users from accessing Spend Insights. We are working closely with the third-party service to restore functionality and will provide updates as available. Thank you.

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