Outage in Prodly

Partial Service Outage - Metadata Service

Resolved Major

July 11, 2025 - Started 7 months ago - Lasted 28 minutes
Official incident page

Incident Report

We are currently experience an outage of our backend metadata service. Impact: Metadata jobs are being stuck in the queue and not being processed. The Prodly DevOps team is actively investigating the issue. We will provide updates here as soon as more information is available. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/11/2025 01:26AM

The incident has been resolved.

MONITORING 7 months ago - at 07/11/2025 01:11AM

All metadata jobs that were previously queued have now been completed.

MONITORING 7 months ago - at 07/11/2025 01:06AM

The service has been restarted and is starting to pick up the jobs that were sitting in the queue. The DevOps team is continuing to monitor.

IDENTIFIED 7 months ago - at 07/11/2025 01:00AM

The issue with the backend service has been identified and we are restarting the service.

INVESTIGATING 7 months ago - at 07/11/2025 12:58AM

We are currently experience an outage of our backend metadata service.

Impact: Metadata jobs are being stuck in the queue and not being processed.

The Prodly DevOps team is actively investigating the issue.

We will provide updates here as soon as more information is available.
Thank you for your patience.

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