Outage in Proemion

Device Activation Functions not available

Resolved Major
November 05, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.
Components affected
Proemion Connection Service Proemion DataPortal Proemion Web Service Proemion REST API

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/05/2025 03:30PM

This incident has been resolved.

MONITORING 2 months ago - at 11/05/2025 12:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 11/05/2025 09:11AM

We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview.

The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details.

Our engineers are working on restoring the functionality.

Latest Proemion outages

Data Imports from 3rd party platforms are down - 4 months ago
Go-Live is failing - 7 months ago
Go-Live is failing - 9 months ago
Delays during device activations - 10 months ago
New telematic unit SIM activation is delayed - 11 months ago

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