Outage in ProSuite Page
ProSuite Error when ordering Tax Certificates
Minor
February 27, 2026 - Started 10 days ago
Incident Report
Hello,
We are currently experiencing an issue when ordering Tax Certificates through ProSuite. An error message is displayed and the 'Open File' button is not operational, however orders are being processed. You can find your Tax Certificate when logging in to TCOL and navigating to Purchase History.
Thank you for your patience.
We are currently experiencing an issue when ordering Tax Certificates through ProSuite. An error message is displayed and the 'Open File' button is not operational, however orders are being processed. You can find your Tax Certificate when logging in to TCOL and navigating to Purchase History.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
10 days ago - at 02/27/2026 07:50PM
Hello,
We are currently experiencing an issue when ordering Tax Certificates through ProSuite. An error message is displayed and the 'Open File' button is not operational, however orders are being processed. You can find your Tax Certificate when logging in to TCOL and navigating to Purchase History.
Thank you for your patience.
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