Outage in Pulsant

Citrix Cloud Services - Degraded Performance

Resolved Minor
October 20, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

Citrix have an ongoing incident affecting Citrix Workspace users in EU. Please see the Citrix incident here: https://status.cloud.com/incidents/532148 Latest update: CREATED – Investigating 10/20/2023 03:39:27AM EDT Impact: Citrix Cloud Platform and Workspace Experience are currently experiencing an issue that would impact Admins and End-Users who may experience latency while accessing the Workspace Experience. Current Status: We are currently investigating the issue. Next Steps: Another will be provided within 60 minutes.
Components affected
Pulsant Cloud Desktop Milton Keynes Pulsant Cloud Desktop Edinburgh

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/23/2023 08:45AM

Citrix have resolved the issue, please see below for the lasted update.

At this time, we believe that the issue affecting Citrix Cloud Platform Admins and Workspace Experience End-Users has been fully resolved. We will continue to monitor closely.

If you continue to experience issues, please contact Pulsant Technical Support

MONITORING about 2 years ago - at 10/20/2023 12:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 10/20/2023 08:39AM

Citrix have an ongoing incident affecting Citrix Workspace users in EU. Please see the Citrix incident here: https://status.cloud.com/incidents/532148

Latest update:

CREATED – Investigating
10/20/2023 03:39:27AM EDT

Impact: Citrix Cloud Platform and Workspace Experience are currently experiencing an issue that would impact Admins and End-Users who may experience latency while accessing the Workspace Experience.

Current Status: We are currently investigating the issue.

Next Steps: Another will be provided within 60 minutes.

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