Outage in Pulsara

Intermittent failures with Microsoft Edge push notifications

Resolved Minor
October 25, 2023 - Started almost 2 years ago - Lasted about 17 hours
Official incident page

Incident Report

Beginning 07:30 US Mountain time on 10/25/2023, we began seeing intermittent failures with Edge push notifications. There appears to be a global issue with Microsoft Windows Notification Service (WNS) related to DNS entries for a portion of their infrastructure. This is not a problem specific to Pulsara or a problem that is in Pulsara's control to fix. We recommend using Google Chrome if possible during this degraded performance of Microsoft Edge.
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/26/2023 03:55PM

Microsoft has resolved its DNS issue.

MONITORING almost 2 years ago - at 10/25/2023 10:54PM

Beginning 07:30 US Mountain time on 10/25/2023, we began seeing intermittent failures with Edge push notifications. There appears to be a global issue with Microsoft Windows Notification Service (WNS) related to DNS entries for a portion of their infrastructure. This is not a problem specific to Pulsara or a problem that is in Pulsara's control to fix. We recommend using Google Chrome if possible during this degraded performance of Microsoft Edge.

Latest Pulsara outages

Pulsara Calling feature is temporarily unavailable - 6 months ago
Intermittent Push Notification Failures on Android Devices - about 1 year ago
Interruption in service due to database failure - over 1 year ago
On Call Calendar Integration issue - almost 2 years ago
Degraded performance with Microsoft Edge Browser Notifications - about 2 years ago

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