Outage in Pulsara

On Call Calendar Integration issue

Resolved Minor
December 20, 2023 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

An issue with the On Call Callendar integration has been identified and is being investigated.
Components affected
Pulsara Cloud Platform - US
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/20/2023 11:15PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/20/2023 10:45PM

All calendar filters have now been restored. At this time, all calendar integrations should be functioning normally. We are continuing to monitor this issue.

IDENTIFIED almost 2 years ago - at 12/20/2023 07:21PM

We are currently working on restoring the calendar filters on a customer-by-customer basis.

IDENTIFIED almost 2 years ago - at 12/20/2023 04:48PM

The root cause of this issue with the calendar integration has been identified. We are actively working on a resolution and will provide a status update within the next 1-2 hours. Please monitor the call status of your team members who are using the calendar integration during this time.

INVESTIGATING almost 2 years ago - at 12/20/2023 03:19PM

Our development team is investigating an issue where our calendar integration is not appropriately applying the calendar filters to the on-call status. This may result in team members that use the calendar integration to be placed on call when they should not be.

INVESTIGATING almost 2 years ago - at 12/20/2023 03:14PM

An issue with the On Call Callendar integration has been identified and is being investigated.

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