Outage in Pusher
Incorrect subscription changes affecting some accounts
Resolved MinorIncident Report
We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 01/23/2026 11:58AM
All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.
IDENTIFIED
5 days ago - at 01/22/2026 04:38PM
We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.
Latest Pusher outages
Increased error rate on the US2 cluster impacting presence events - about 24 hours ago
Intermittent errors with message delivery on cluster us2 - 12 days ago
Intermittent errors with message delivery - 12 days ago
AP1 cluster - Socket connection failures - 3 months ago
Elevated API Errors in AP4 Cluster - 3 months ago
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