Core Service Incident

4:30 pm EST — Resolved

All PushPress systems are fully restored. Core, Grow, Train, Branded Apps, and the member app are operating normally.

Earlier today we experienced a service degradation caused by an issue that was placing an unusually high load on our database. Our engineering team identified the root cause, deployed a fix, and confirmed full recovery.

We will be conducting a full post-incident review and will take steps to prevent recurrence. We are sorry for the disruption to your business and appreciate your patience.

If you are still experiencing any issues, please contact our support team at help.pushpress.com.

We are currently experiencing slowness within Core and, in some cases, admins may be unable to access the platform. Our engineering team is actively investigating and taking swift action to resolve the issue.

Train, Grow, Branded Apps, and any connected platforms will see degraded performance.

Other reported issue include:

• Refunds are failing with a timeout error.
• Membership purchases may be timing out.
• If a member attempts to buy and hits an error, please wait before trying again. A timeout can result in a duplicate charge that cannot currently be refunded until the issue is resolved.
• Member check-in accounts may appear duplicated. These are not true duplicates.
• The members list may not load.