Outage in Pylon

Chat widget intermittent loading issues

Resolved Minor

February 10, 2026 - Started 3 months ago - Lasted about 1 hour

Incident Report

Our engineering team is investigating an issue causing intermittent loading problems with the chat widget, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions.

Components affected

Pylon Integrations

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Latest Updates ( sorted recent to last )

MONITORING 2 months ago - at 02/10/2026 09:58PM

The upstream issue has been resolved and we are monitoring. We will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions.

IDENTIFIED 3 months ago - at 02/10/2026 09:51PM

Our engineering team has identified the underlying cause and is working on a fix. We'll continue to post updates here as they become available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions.

INVESTIGATING 3 months ago - at 02/10/2026 09:37PM

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