Outage in Pylon
Chat widget intermittent loading issues
Resolved Minor
February 10, 2026 - Started 4 days ago
- Lasted about 1 hour
Incident Report
Our engineering team is investigating an issue causing intermittent loading problems with the chat widget, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 02/10/2026 09:58PM
The upstream issue has been resolved and we are monitoring. We will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions.
IDENTIFIED
4 days ago - at 02/10/2026 09:51PM
Our engineering team has identified the underlying cause and is working on a fix. We'll continue to post updates here as they become available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions.
INVESTIGATING
4 days ago - at 02/10/2026 09:37PM
Our engineering team is investigating an issue causing intermittent loading problems with the chat widget, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions.
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