Outage in Pylon
Platform not loading for some users
Resolved Minor
February 25, 2026 - Started about 1 month ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
The Pylon platform experienced loading issues that prevented pages on app.usepylon.com from loading for some organizations, affecting the Dashboard, Integrations, and API components. The engineering team identified the root cause and deployed a fix within 1.5 hours. The team continued monitoring the platform and worked on additional remediation steps to ensure full resolution.
Our engineering team has identified an issue preventing pages on app.usepylon.com from loading for some organizations and we are actively working on a fix. We apologize for any impact on your organization, we will post updates here as soon as they are available.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 02/25/2026 04:53AM
Our engineering team has rolled out a fix for the platform loading issues and we are monitoring. We are also working on additional remediation steps before this is fully resolved. We will post an update here as soon as it is available. Please reach out to Pylon support with any questions.
IDENTIFIED
about 1 month ago - at 02/25/2026 04:19AM
Our engineering team has identified an issue preventing pages on app.usepylon.com from loading for some organizations and we are actively working on a fix. We apologize for any impact on your organization, we will post updates here as soon as they are available.
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