Outage in Pylon
Email deliverability issues
Resolved Minor
March 27, 2026 - Started about 1 month ago
- Lasted 3 days
Incident Report
Summary AI Generated
Pylon experienced email deliverability issues caused by their mail service provider, where emails appeared as sent within Pylon but failed to actually deliver to recipients. The issue affected the Integrations component and lasted 74.6 hours. The engineering team implemented a mitigation that restored reliable email sending from Pylon while continuing to work with their vendor on the underlying fix.
Our engineering team has identified an issue with our mail service provider that is causing some emails to appear as sent in Pylon but not successfully deliver. We have escalated this with our vendor and are working towards a resolution. We apologize for any impact this is having on your operations and we will post additional updates here as soon as we have more information.
Components affected
Pylon IntegrationsTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
30 days ago - at 03/28/2026 12:55AM
Our engineering team has rolled out a change to mitigate this behavior and allows for all emails to again reliably send from Pylon. We are still waiting for confirmation from our vendor that the underlying cause on their end has been fixed before calling this fully resolved. We will post an additional update here once that is confirmed.
We appreciate your patience while we were working on a fix, please reach out to Pylon support with any questions.
IDENTIFIED
about 1 month ago - at 03/27/2026 05:17PM
Our engineering team has identified an issue with our mail service provider that is causing some emails to appear as sent in Pylon but not successfully deliver. We have escalated this with our vendor and are working towards a resolution. We apologize for any impact this is having on your operations and we will post additional updates here as soon as we have more information.
Latest Pylon outages
Inbound email message delays - 18 days ago
Platform loading issues - 23 days ago
Delay in data availability in Analytics - 23 days ago
Customer portal login failures - about 1 month ago
Slack login errors for some users - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
