Outage in Pylon
Pylon dashboard failing to load
Resolved Minor
July 10, 2026 - Started 11 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
The Pylon dashboard experienced slow loading or complete failure to load for approximately 2.2 hours, also causing delayed issue ingestion and some issue creation and routing triggers failing to initialize. No data was lost, and delayed queues were processed during recovery. The team identified the root cause, implemented a fix, and confirmed systems were stabilizing under monitoring.
We are aware of an issue affecting slow loading or failure to load the Pylon dashboard and are actively investigating.
Components affected
Pylon DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 07/09/2026 11:34PM
We have implemented a fix and are monitoring our systems.
IDENTIFIED
11 days ago - at 07/09/2026 11:12PM
The team is in the process of implementing a forward fix. The behavior experienced is scoped to slow dashboard/issue loading, delayed ingestion of issues, and some triggers related to issue creation and routing not initializing due to the delay. No data has been lost and we are currently processing the delayed queues. Thank you for your patience and please reach out to support with questions should you have any.
IDENTIFIED
11 days ago - at 07/09/2026 10:02PM
We have identified the underlying cause of the issue and are working on a fix.
INVESTIGATING
11 days ago - at 07/09/2026 09:47PM
We are aware of an issue affecting slow loading or failure to load the Pylon dashboard and are actively investigating.
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