Outage in Pylon
Dashboard Login failures
Resolved Major
July 10, 2026 - Started 10 days ago
- Lasted 2 days
Incident Report
Summary AI Generated
Pylon's Dashboard experienced a 47-hour outage where users were unable to log in, being repeatedly redirected to the login screen, with AI systems including Pylon MCP also affected. The root cause was traced to an upstream vendor outage (LaunchDarkly). The vendor resolved the underlying issue and Pylon monitored to confirm full service restoration across all product areas.
We are aware of an issue affecting users being redirected to login screen and login attempts failing and are actively investigating.
Components affected
Pylon DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 07/10/2026 06:26PM
We are continuing to evaluate and monitor the impact to ensure full service is restored across all of our product areas.
IDENTIFIED
10 days ago - at 07/10/2026 06:20PM
The upstream vendor has resolved the root cause of the issue and are monitoring their systems. We are continuing to evaluate and monitor the impact to ensure full service is restored across all of our product areas.
IDENTIFIED
10 days ago - at 07/10/2026 05:20PM
The upstream vendor has identified the issue and are implementing a fix. Login to the Pylon platform should no longer be impacted.
INVESTIGATING
10 days ago - at 07/10/2026 04:57PM
Updating to include some AI systems like Pylon MCP are also impacted. An upstream vendor outage is being scoped as the potential root cause.
https://status.launchdarkly.com/
INVESTIGATING
10 days ago - at 07/10/2026 04:46PM
We are aware of an issue affecting users being redirected to login screen and login attempts failing and are actively investigating.
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