Outage in Pylon
[EU-hosted instances] Platform Loading Issues/Unable to Login
Resolved Minor
October 12, 2026 - Started 1 day ago
- Lasted 26 minutes
Incident Report
Summary AI Generated
EU-hosted Pylon instances experienced login failures for 26 minutes, with users encountering a "Something went wrong" error that prevented access to the Dashboard, Integrations, and API. The issue was isolated to the EU region, leaving other regions unaffected. A fix was implemented and systems were restored to normal operation within the same timeframe.
We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time.
Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 10/12/2026 12:36PM
We have implemented a fix and are monitoring our systems.
INVESTIGATING
1 day ago - at 10/12/2026 12:28PM
We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time.
Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption.
Latest Pylon outages
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Errors when sending SMS and receiving phone calls - 12 days ago
Inbound Email Delays for US Hosted Workspaces - 15 days ago
Latency Issues within the Pylon Platform - about 1 month ago
General error messages navigating on tickets - about 1 month ago
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