Outage in Python

docs.python.org backend down

Resolved Major
August 26, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.
Components affected
Python docs.python.org - Backends
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 08/26/2022 02:03PM

The underlying cause is that the host is running on a host with degraded storage performance. We will be taking the host back offline to migrate it to a new underlying system.

MONITORING over 2 years ago - at 08/26/2022 01:43PM

Host is back online and we are monitoring the status of the services it backs.

IDENTIFIED over 2 years ago - at 08/26/2022 01:20PM

Our CDN will continue to serve pages that are cached, but some docs.python.org URLs will not be able to load. In the event of cache expiry some pages that were previously cached may become unavailable.

IDENTIFIED over 2 years ago - at 08/26/2022 01:19PM

The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.

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