Outage in Qonversion

Charts data delayed

Resolved Minor
May 21, 2025 - Started 11 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have encountered temporary delays with the dashboards and are currently investigating the issue.
Components affected
Qonversion Dashboards
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 05/21/2025 10:40AM

This incident has been resolved.

MONITORING 11 days ago - at 05/21/2025 10:12AM

Following the resolution of the network configuration issue, all delayed events have now been successfully synchronized. Dashboards are displaying up-to-date information and real-time data flow has been fully restored.

Our team continues to monitor the systems to ensure stability.

Thank you for your patience during this disruption.

IDENTIFIED 11 days ago - at 05/21/2025 08:25AM

We have identified the root cause of the dashboard delays. There was a network connectivity issue preventing our event processing system from receiving new data, resulting in dashboard updates being delayed for approximately 5 hours.

Root Cause: The issue stemmed from a recent network configuration change that inadvertently blocked necessary communication paths between our systems.

Current Actions:
- The network configuration has been corrected
- Data flow has been restored
- We are implementing permanent fixes to prevent similar issues

We expect the dashboards to begin updating shortly as event processing resumes. We will continue to monitor the situation and provide further updates.

INVESTIGATING 11 days ago - at 05/21/2025 08:21AM

We have encountered temporary delays with the dashboards and are currently investigating the issue.

Latest Qonversion outages

API Performance Update - 18 days ago
Dashboards Disruption - about 1 month ago
Issue with API - 2 months ago
Issue with API - 3 months ago
Issue with API - 5 months ago

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