Outage in Qonversion
Missing purchase events on iOS
Resolved MinorIncident Report
We have identified an issue that caused some iOS purchase and trial-start
events to be missing since 4 August, approximately 13:00 UTC.
Android and Stripe are not affected. Subscription renewals, cancellations,
expirations and refunds are processing normally on all platforms.
No data has been lost — the affected purchases are intact at the App Store
and will be restored.
A fix is being deployed. Next update within 60 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/05/2026 02:40PM
The data backfill was completed at 13:00 UTC, which restored the affected events.
MONITORING
3 days ago - at 08/05/2026 10:55AM
The change responsible was disabled in production at 10:06 UTC. iOS purchase and trial-start events are flowing again.
We are restoring what was missed between 4 August 13:05 UTC and 5 August 10:06 UTC. Part of it recovers automatically as apps re-verify with the App Store; we are backfilling the rest directly. User access returns through the same mechanism.
We will confirm once the backfill is complete.
MONITORING
3 days ago - at 08/05/2026 10:55AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 08/05/2026 09:54AM
We have identified an issue that caused some iOS purchase and trial-start
events to be missing since 4 August, approximately 13:00 UTC.
Android and Stripe are not affected. Subscription renewals, cancellations,
expirations and refunds are processing normally on all platforms.
No data has been lost — the affected purchases are intact at the App Store
and will be restored.
A fix is being deployed. Next update within 60 minutes.
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