Outage in QR
QR codes paused
Resolved Minor
January 22, 2022 - Started about 4 years ago
Official incident page
Official incident page
Incident Report
Some users have reported their qr codes have been modified and changed to type: social media.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 01/23/2022 02:46PM
The good news is we have been able to fix 98% of the qr codes that were compromised.
The bad news is that 2% of the qr codes couldn’t be restored automatically, especially those created in the last 2 weeks. These qr codes have been paused. It is possible to fix it though. Don't worry you don't have to print qr codes again.
To fix the issue, login to the dashboard and click on ‘fix issue’ on the affected qr codes and then update the qr information.
Our team is actively helping all customers now to get everything fixed.
We are incredibly sorry about this error, security measures have been put in place so this will never happen again in the future. No data breach has happened and all accounts are secure. You don't need to change passwords.
IDENTIFIED
about 4 years ago - at 01/23/2022 02:44PM
We have identified a malfunctioning and corruption of our databases, our team is working hard to rollback backups and restore qr codes back to normal.
INVESTIGATING
about 4 years ago - at 01/23/2022 02:42PM
Some users have reported their qr codes have been modified and changed to type: social media.
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