Outage in QuadraNet

Chicago Data Center Impact

Resolved Minor
November 12, 2024 - Started 11 months ago - Lasted about 2 months
Official incident page

Incident Report

Date/Time: 2024-11-12 00:56:29 PST Issue: Loss of access to all servers in the Chicago Data Center. We are currently experiencing connectivity issues at our Chicago Data Center. Our team is actively working with the DC provider to resolve the situation. Impact: Clients may experience intermittent or total loss of access to servers hosted in our Chicago Data Center. We understand the impact this may have on your operations and are committed to resolving this issue as quickly as possible. Our team will provide updates as soon as possible. Thank you for your patience and understanding. If you have any urgent concerns, please contact our support team.
Components affected
QuadraNet ORD-CH3

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Latest Updates ( sorted recent to last )
IDENTIFIED 11 months ago - at 11/12/2024 10:33AM

Service Restoration Update

We are pleased to inform you that services have been fully restored. Our network team is actively monitoring the situation to ensure continued stability and performance.

If you require a detailed Reason for Outage (RFO), please feel free to open a request with us, and we will be happy to provide the necessary information.

Thank you for your understanding and continued support.

IDENTIFIED 11 months ago - at 11/12/2024 09:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 11/12/2024 08:59AM

Date/Time: 2024-11-12 00:56:29 PST
Issue: Loss of access to all servers in the Chicago Data Center.

We are currently experiencing connectivity issues at our Chicago Data Center. Our team is actively working with the DC provider to resolve the situation.

Impact:
Clients may experience intermittent or total loss of access to servers hosted in our Chicago Data Center.

We understand the impact this may have on your operations and are committed to resolving this issue as quickly as possible. Our team will provide updates as soon as possible.

Thank you for your patience and understanding.

If you have any urgent concerns, please contact our support team.

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