Outage in QuadraNet

Dallas Outage

Resolved Major
December 07, 2024 - Started 6 months ago - Lasted 3 days
Official incident page

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Outage Details

We are experiencing a power issue with our Aggregation Switch. Our team is actively working on a solution to restore service as quickly as possible. At this time, we do not have an estimated time of resolution.
Components affected
QuadraNet DAL-C1
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 12/09/2024 04:11PM

This incident has been resolved.

MONITORING 6 months ago - at 12/07/2024 10:52PM

Our team has successfully replaced the Aggregation Switch, and services are gradually coming back online. If you are still experiencing any network-related issues, please open a ticket in the support portal.

IDENTIFIED 6 months ago - at 12/07/2024 03:28PM

We are currently addressing a power issue with our Aggregation Switch. To expedite the resolution, we have brought in additional network engineers to our data center. Our team is working diligently, and we are confident that service will be restored as quickly as possible.

IDENTIFIED 6 months ago - at 12/07/2024 06:25AM

We are currently experiencing a power issue with our Aggregation Switch. Our team is fully engaged, both locally and remotely, to resolve this issue as quickly as possible. We are confident that service will be restored within the next 12 hours.

IDENTIFIED 6 months ago - at 12/07/2024 01:47AM

We are experiencing a power issue with our Aggregation Switch. Our team is actively working on a solution to restore service as quickly as possible. At this time, we do not have an estimated time of resolution.

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