Outage in Qualtrics
Receipt Scanner question issues in all regions
Resolved MinorIncident Report
Summary AI Generated
A Google API endpoint error caused Qualtrics' Receipt Scanner survey question to malfunction across all regions, preventing a subset of survey takers from having their receipts scanned correctly. The issue affected the Survey Taking component for approximately 6 hours before being resolved.
A subset of survey takers using the receipt scanner question may notice their receipts not being scanned correctly. We have identified the root cause is an error from a Google API endpoint. The issue began at 16:00 UTC.
Components affected
Qualtrics Survey TakingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 10/02/2026 05:00AM
This issue has been resolved
IDENTIFIED
12 days ago - at 10/01/2026 10:58PM
A subset of survey takers using the receipt scanner question may notice their receipts not being scanned correctly. We have identified the root cause is an error from a Google API endpoint. The issue began at 16:00 UTC.
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