Outage in Qualys

EU Platform 1: Cloud Agent Scan data is observing delays in processing (IM-11423)

Resolved Major
January 30, 2024 - Started 5 months ago - Lasted about 12 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team has identified an issue where the Cloud Agents scans data is observing delays in processing. Users may expect a delay in VM/PC data becoming available via the UI. The issue is currently under investigation. Further updates will be shared as they become available The ticket reference for this incident is IM-11423.
Components affected
Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 01/30/2024 05:20PM

This incident has been resolved.

MONITORING 5 months ago - at 01/30/2024 01:01PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 01/30/2024 01:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 01/30/2024 07:26AM

The issue has been identified and the Qualys Cloud Platform Operations Team is working on implementing the fix.

INVESTIGATING 5 months ago - at 01/30/2024 05:02AM

The Qualys Cloud Platform Operations team has identified an issue where the Cloud Agents scans data is observing delays in processing. Users may expect a delay in VM/PC data becoming available via the UI.

The issue is currently under investigation. Further updates will be shared as they become available

The ticket reference for this incident is IM-11423.

Latest Qualys outages

UK Platform 1: Slow loading times of the Vulnerabilities Tab within the VMDR Module (IM-11650) - 4 days ago
UK Platform 1: Slowness while Logging into the UI (IM-11650) - 4 days ago
US Platform 2: Unable to Login to the UI (IM-11641) - 7 days ago
US Platform 1: Delays observed in operations like Add IPs, Edit Asset Group, Remove IPs, etc (IM-11640) - 7 days ago
All Shared Cloud Platforms: Customer Service Portal intermittent login issues - 11 days ago

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