Outage in Qualys

All Shared Cloud Platforms: Customer Service Portal intermittent login issues

Resolved Major
June 20, 2024 - Started 6 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently aware that some clients are experiencing intermittent issues when attempting to log in to our customer support portal. While this issue does not affect all login attempts, we understand the inconvenience it may cause and are treating this matter with the utmost urgency. Our team is actively working with our third-party provider to ensure a swift resolution. For any urgent issues, please contact our support team at +1 866-801-6161. Thank you for your patience and understanding.
Components affected
Qualys Community
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/21/2024 06:50AM

This incident has been resolved.

MONITORING 6 months ago - at 06/21/2024 04:06AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 06/20/2024 03:44PM

We are currently aware that some clients are experiencing intermittent issues when attempting to log in to our customer support portal. While this issue does not affect all login attempts, we understand the inconvenience it may cause and are treating this matter with the utmost urgency. Our team is actively working with our third-party provider to ensure a swift resolution.

For any urgent issues, please contact our support team at +1 866-801-6161. Thank you for your patience and understanding.

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