Outage in Qualys

EU Platform 2: Vulnerability Management (VM) | Empty CSV reports getting downloaded (IM-12050)

Resolved Minor
April 23, 2025 - Started about 23 hours ago - Lasted about 14 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue where users get empty VM reports when downloading them in CSV format. Further updates will be shared as they are available. The reference ticket number for the incident is (IM-12050)
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 04/24/2025 01:31AM

This incident has been resolved.

MONITORING about 19 hours ago - at 04/23/2025 03:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 21 hours ago - at 04/23/2025 01:54PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 23 hours ago - at 04/23/2025 11:45AM

Qualys Cloud Platform Operations is investigating an issue where users get empty VM reports when downloading them in CSV format.

Further updates will be shared as they are available.

The reference ticket number for the incident is (IM-12050)

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