Outage in Qualys

US Platform 2, US Platform 3, EU Platform 2 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583)

Minor

April 13, 2026 - Started 2 days ago
Official incident page

Incident Report

US Platform 2, US Platform 3, EU Platform2 and In Platform 1 are currently experiencing slowness when loading the policy audit module. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12583

Components affected

Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA)

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Latest Updates ( sorted recent to last )

INVESTIGATING about 1 hour ago - at 04/15/2026 09:43AM

We are continuing to investigate this issue.

INVESTIGATING about 21 hours ago - at 04/14/2026 01:31PM

We are currently investigating this issue.

MONITORING 1 day ago - at 04/14/2026 03:57AM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 04/14/2026 03:56AM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 04/13/2026 05:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 04/13/2026 04:34PM

US Platform 2, US Platform 3, EU Platform2 and In Platform 1 are currently experiencing slowness when loading the policy audit module. The Qualys Cloud Platform Operations team is actively investigating the issue.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12583

Latest Qualys outages

US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 1 day ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 2 days ago

US Platform 1: VM scans processing issue due to high lag on JDC topic (IM-12580) - 4 days ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 5 days ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 6 days ago

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