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Outage in Qualys

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)

Resolved Minor
April 13, 2026 - Started 2 days ago - Lasted about 22 hours
Official incident page

Incident Report

Summary AI Generated

Users experienced sync delays when creating new users in Qualys UK Platform 1's administration module, affecting the Policy Audit/Policy Compliance and Vulnerability Management components. The Cloud Operations team implemented a fix after investigating the issue for 21.7 hours before fully resolving the incident.

The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
Components affected
Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )
RESOLVED about 24 hours ago - at 04/14/2026 11:02AM

This incident has been resolved.

MONITORING 1 day ago - at 04/13/2026 10:40PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 04/13/2026 01:25PM

The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.

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UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 5 days ago
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