Qualys US Platform 1 experienced a vulnerability management issue where VM scans became stuck in a "Loading" state due to high lag on the JDC topic. The incident affected the Vulnerability Management component for 31.5 hours before being resolved. A fix was implemented and monitored before the issue was fully resolved.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 where the VM scans are stuck in Loading state due to high lag on JDC topic.
Further updates will be shared as they become available.
The ticket Reference for this incident is IM-12580.
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