Outage in Qualys
US Platform 1: VM scans processing issue due to high lag on JDC topic (IM-12580)
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 1 experienced a vulnerability management issue where VM scans became stuck in a "Loading" state due to high lag on the JDC topic. The incident affected the Vulnerability Management component for 31.5 hours before being resolved. A fix was implemented and monitored before the issue was fully resolved.
Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 where the VM scans are stuck in Loading state due to high lag on JDC topic.
Further updates will be shared as they become available.
The ticket Reference for this incident is IM-12580.
Components affected
Qualys Vulnerability Management (VM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/12/2026 03:09PM
This incident has been resolved.
MONITORING
4 days ago - at 04/11/2026 03:16PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 04/11/2026 07:45AM
Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 where the VM scans are stuck in Loading state due to high lag on JDC topic.
Further updates will be shared as they become available.
The ticket Reference for this incident is IM-12580.
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