Outage in Qualys
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
Minor
April 10, 2026 - Started about 15 hours ago
Official incident page
Official incident page
Incident Report
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
Components affected
Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Vulnerability Management (VM)Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 4 hours ago - at 04/11/2026 01:01AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 15 hours ago - at 04/10/2026 01:53PM
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
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