Outage in Qualys

IN Platform 1: PC - UI services are impacted( IM-12578)

Resolved Major

April 09, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

The Qualys Platform 1 experienced a major incident where users were unable to access the Policy Audit UI services. The issue affected the Policy Audit / Policy Compliance (PA / PC) components for 3.2 hours. The Qualys Cloud Operations Team investigated the problem, implemented a fix, monitored the results, and successfully resolved the incident.

The Qualys Cloud Operations Team is investigating the issue causing access to the Policy Audit UI. Ticket reference for this activity: IM-12578

Components affected

Qualys Policy Audit / Policy Compliance (PA / PC)

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/09/2026 09:54AM

This incident has been resolved.

MONITORING 2 days ago - at 04/09/2026 07:51AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 04/09/2026 07:45AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 04/09/2026 06:43AM

The Qualys Cloud Operations Team is investigating the issue causing access to the Policy Audit UI.

Ticket reference for this activity: IM-12578

Latest Qualys outages

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - about 15 hours ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 1 day ago

Platform: UK1, US4, US5, KSA, AE, EU3, AU : Tag Based [QQL] Queries Not Returning Expected Assets (IM-12569) - 1 day ago

US Platform 2: Slowness observed while loading Dashboard and Delay in scan processing for containers on UI/API [IM-12577] - 2 days ago

US Platform 2: VM Scan Processing Delays (IM-12576) - 2 days ago

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