Outage in Qualys
US Platform 2: VM Scan Processing Delays (IM-12576)
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 2 experienced delays in processing VM scan events, affecting both Scanner and Cloud Agent functionality for 37.3 hours. The Cloud Operations team investigated the root cause and implemented a fix. The incident was resolved after a monitoring period to ensure the fix was effective.
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12576.
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 04/10/2026 09:52AM
This incident has been resolved.
MONITORING
1 day ago - at 04/09/2026 07:11PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 04/09/2026 07:58AM
Qualys Cloud Operations team is still investigating the root cause. Further details will be provided as they become available.
INVESTIGATING
2 days ago - at 04/08/2026 08:35PM
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12576.
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