Outage in Qualys

US Platforms 1 and 4: AWS Connectors Finishing In Errored State (IM-12042)

Resolved Minor
April 21, 2025 - Started 3 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing AWS connectors to finish in an errored state within the Total Cloud module. Further updates will be shared as they become available. The ticket reference for this activity is IM-12042
Components affected
Qualys CloudView (CV)
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/21/2025 10:55PM

This incident has been resolved.

MONITORING 3 days ago - at 04/21/2025 09:03PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 04/21/2025 05:16PM

Qualys Cloud Platform Operations is currently investigating an issue causing AWS connectors to finish in an errored state within the Total Cloud module. Further updates will be shared as they become available.

The ticket reference for this activity is IM-12042

Latest Qualys outages

EU Platform 2: Vulnerability Management (VM) | Empty CSV reports getting downloaded (IM-12050) - about 22 hours ago
US Platform 2: Container Security (CS) Users may experience a delay in scan processing for containers and images and sensor status on UI. (IM-12046) - 1 day ago
US Platform 2: WAS Scans to remain in "Submitted" status in UI for a long time (IM-12045) - 1 day ago
US Platform 2 | Lag in VM Scan Processing (IM-12041) - 5 days ago
EU Platform 1: UI login issues (IM-12038) - 6 days ago

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