Outage in Qualys

US Platform 2: Reports are not processing properly (IM-11562)

Resolved Major
May 13, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Qualys Cloud Platform Operations has identified an issue where Reports are not processing properly and showing in an accepted state on US Platform 2. Further updates will be shared as they become available. Ticket reference for this activity: IM-11562
Components affected
Qualys CloudView (CV) Qualys Container Security (CS) Qualys Asset Inventory (AI) Qualys Policy Compliance (PC) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/13/2024 07:03PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/13/2024 06:20PM

Qualys Cloud Platform Operations has issued a fix for the issue where Reports are not processing properly and showing in an accepted state on US Platform 2. We are currently monitoring the results.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11562

INVESTIGATING about 1 month ago - at 05/13/2024 06:12PM

Qualys Cloud Platform Operations has identified an issue where Reports are not processing properly for VMDR, Policy Compliance, Cloud Agent, CSAM, Total Cloud, and Container Security. Reports will be showing in an accepted state on US Platform 2.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11562

INVESTIGATING about 1 month ago - at 05/13/2024 06:04PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/13/2024 06:04PM

Qualys Cloud Platform Operations has identified an issue where Reports are not processing properly and showing in an accepted state on US Platform 2.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11562

INVESTIGATING about 1 month ago - at 05/13/2024 05:56PM

Qualys Cloud Platform Operations has identified an issue where Reports are not processing properly and showing in an accepted state on US Platform 2.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11562

Latest Qualys outages

US Platform 2: Unable to Login to the UI (IM-11641) - 2 days ago
US Platform 1: Delays observed in operations like Add IPs, Edit Asset Group, Remove IPs, etc (IM-11640) - 2 days ago
All Shared Cloud Platforms: Customer Service Portal intermittent login issues - 6 days ago
EU Platform 2: Unable to Login to UI (IM-11628) - 19 days ago
US Platform 1: VM/PC scans stuck in loading state (IM-11624) - 20 days ago

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