Outage in Qualys

UK Platform 1, US Platform 2, EU Platform 2: Data not visible under Patch Management UI (IM-11718)

Resolved Major
August 14, 2024 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue where data is not visible in the Patch Management module. Some users may not be able to see the patch data. Further updates will be shared as they become available. The ticket reference for this incident is IM-11718.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/16/2024 06:16PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/15/2024 04:39PM

We are continuing to monitor for any further issues on UK Platform 1. A fix is still pending at this time. US Platform 2 and EU Platform 2 are fully operational

MONITORING about 1 month ago - at 08/15/2024 03:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 08/14/2024 11:48PM

The Qualys Cloud Platform Operations Team has identified an issue causing data visibility in the Patch Management module. We are currently working on a fix. Due to this issue, some users may experience difficulties viewing data in the Patch Management module. We will provide further updates as soon as they become available. The reference number for this incident is IM-11718.

INVESTIGATING about 1 month ago - at 08/14/2024 02:10PM

The Qualys Cloud Platform Operations Team is investigating an issue with data visibility in the Patch Management module. Some users may not be able to see the data related to the Patch Management Module. We will share further updates as they become available.

The ticket reference for this incident is IM-11718.

MONITORING about 1 month ago - at 08/14/2024 12:56PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 08/14/2024 11:07AM

Qualys Cloud Platform Operations is investigating an issue where data is not visible in the Patch Management module. Some users may not be able to see the patch data. Further updates will be shared as they become available.
The ticket reference for this incident is IM-11718.

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