Outage in Quickpay
Mastercard Tokenization Issue
Resolved Minor
September 03, 2026 - Started 11 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
**Quickpay – Mastercard Tokenization Issue (Minor | 3.5 hours)** A connectivity issue with an external provider disrupted Mastercard token creation during enrollment and blocked payments using affected tokens via Quickpay's API and Payment components. Visa and other payment methods were unaffected throughout the incident. The team engaged the provider to investigate, and the issue was resolved within 3.5 hours.
We are experiencing an issue affecting Mastercard token creation during enrollment and payments using tokens, due to a connectivity issue with the external provider.Impact:- Mastercard token creation during enrollment was affected- Payments using impacted Mastercard tokens were also affected- Visa and other payment methods were not affectedWe are in contact with our provider and waiting their findings.
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Latest Updates ( sorted recent to last )
IDENTIFIED
11 days ago - at 09/03/2026 04:43PM
We are experiencing an issue affecting Mastercard token creation during enrollment and payments using tokens, due to a connectivity issue with the external provider.Impact:- Mastercard token creation during enrollment was affected- Payments using impacted Mastercard tokens were also affected- Visa and other payment methods were not affectedWe are in contact with our provider and waiting their findings.
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