Outage in Qvalent

Delayed Delivery of Bank Statements

Resolved Minor

December 31, 2025 - Started about 2 months ago - Lasted about 15 hours
Official incident page

Incident Report

Please be advised that we are experiencing some delays in bank statement delivery today. The root cause has been identified and is currently being fixed. All Qvalent applications remain online, however our service levels have been impacted as a result of this upstream issue. Whilst we don't currently have an ETA for bank statements to be delivered, we are expecting that they will be delivered later today. We apologise for any inconvenience caused.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/01/2026 11:01AM

Please be advised that all bank statements for Thursday, December 31, 2025, have now been delivered.

We again apologise for any inconvenience.

IDENTIFIED about 2 months ago - at 01/01/2026 02:21AM

Please be advised that we are experiencing some delays in bank statement delivery today. The root cause has been identified and is currently being fixed. All Qvalent applications remain online, however our service levels have been impacted as a result of this upstream issue.

Whilst we don't currently have an ETA for bank statements to be delivered, we are expecting that they will be delivered later today. We apologise for any inconvenience caused.

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