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Outage in Rafiki Payout API

RW Banks Disabled

Resolved Major
July 16, 2026 - Started 1 day ago - Lasted about 7 hours

Incident Report

Rafiki Incident RW Banks Downtime ⁠ ⁠ Dear valued client, We are currently experiencing downtime processing transactions to banks in Rwanda. We advise that you hold traffic until this is resolved. We sincerely apologize for any inconvenience these delays may have caused, and appreciate your understanding and patience as we work to rectify the situation promptly. Thank you for your continued trust and partnership. Regards, Rafiki Operations Team.

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INVESTIGATING 1 day ago - at 07/16/2026 06:31PM

Rafiki Incident RW Banks Downtime ⁠ ⁠

Dear valued client,

We are currently experiencing downtime processing transactions to banks in Rwanda. We advise that you hold traffic until this is resolved.

We sincerely apologize for any inconvenience these delays may have caused, and appreciate your understanding and patience as we work to rectify the situation promptly.

Thank you for your continued trust and partnership.

Regards,
Rafiki Operations Team.

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