Outage in Railway

A subset of our hosts are currently offline

Resolved Major
June 11, 2024 - Started 5 months ago - Lasted about 5 hours

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Outage Details

We're currently investigating some issues impacting a subset of our hosts. Railway-hosted workloads may be unresponsive during this time.
Components affected
Railway Deployment Layer
Latest Updates ( sorted recent to last )
INVESTIGATING 5 months ago - at 06/11/2024 08:24AM

We're currently investigating some issues impacting a subset of our hosts. Railway-hosted workloads may be unresponsive during this time.

INVESTIGATING 5 months ago - at 06/11/2024 09:03AM

We are still investigating this incident.

INVESTIGATING 5 months ago - at 06/11/2024 09:45AM

We are still investigating this incident. We have issued a restart on some hosts to attempt service recovery.

INVESTIGATING 5 months ago - at 06/11/2024 10:05AM

We are currently issuing a rolling restart of all impacted hosts. The root cause of the incident is still under investigation.

INVESTIGATING 5 months ago - at 06/11/2024 10:36AM

Restarts for all impacted hosts are currently in progress. We are seeing small amounts of service restoration at the moment, and will continue to work on full service restoration.The root cause of this incident is still under investigation.

IDENTIFIED 5 months ago - at 06/11/2024 10:40AM

We are seeing additional service restoration across Railway-hosted workloads. Hobby provisions have been re-enabled.

INVESTIGATING 5 months ago - at 06/11/2024 09:08AM

We have isolated the majority of impact to the US West (us-west1 / Oregon, USA) region. Other regions are currently unstable for a subset of users. We're still investigating this incident.

INVESTIGATING 5 months ago - at 06/11/2024 09:27AM

We are still investigating this incident.

IDENTIFIED 5 months ago - at 06/11/2024 11:00AM

Restarts for all impacted hosts are still in progress. We are seeing additional levels of service restoration and are working towards full service restoration.The root cause of this incident is still under investigation.

IDENTIFIED 5 months ago - at 06/11/2024 11:29AM

Restarts have completed for most hosts. We are currently restarting the remaining hosts, and are working to ensure the restarted hosts are healthy.

MONITORING 5 months ago - at 06/11/2024 11:57AM

All impacted hosts have been restarted, and we are currently working to ensure they are healthy. Services should be back online within 15 minutes of this update. Some services may encounter networking issues as the restart process completes.

MONITORING 5 months ago - at 06/11/2024 12:29PM

Services for all regions with the exception of US West (us-west1 / Oregon, USA) have been restored. We are working on moving workloads off a single unhealthy host, and continuing to work on ensuring all impacted hosts that were restarted as a result of this incident are healthy.

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