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Outage in Raisely

Message Page Reloading Performance Issue

Resolved Minor
January 29, 2026 - Started 6 months ago - Lasted about 8 hours
Official incident page

Incident Report

We have identified an issue where some users may experience a performance issue on the Message editor page reloading at 50-90 second intervals. This issue has been identified and we are working on implementing a fix.
Components affected
Raisely Admin Panel

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 01/30/2026 12:18AM

The issue with Message page reloads is fully resolved. We thank you for your patience while we worked towards a resolution.

MONITORING 6 months ago - at 01/29/2026 09:07PM

We are continuing to monitor for any further issues.

MONITORING 6 months ago - at 01/29/2026 09:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 01/29/2026 04:18PM

We have identified an issue where some users may experience a performance issue on the Message editor page reloading at 50-90 second intervals.
This issue has been identified and we are working on implementing a fix.

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