Outage in RaiseNow

Issue with 3rd party service causing Payments to fail

Resolved Minor

March 05, 2025 - Started about 1 year ago - Lasted about 11 hours
Official incident page

Incident Report

Our hosting service provider is currently experiencing an issue with its networking setup. As a result, you may have seen - payments on payment.raisenow.com and api.raisenow.com timeout or fail - search requests to api.raisenow.com timing out - manage.raisenow.com not loading or showing you an Internal Server Error

Components affected

RaiseNow Manager RaiseNow Payment Services RaiseNow Datatrans RaiseNow Ingenico Collect RaiseNow PayPal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/05/2025 04:39PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/05/2025 09:01AM

Our 3rd party service provider has resolved the issue as of around 06:45 CET. Since then, the platform is working again.

MONITORING about 1 year ago - at 03/05/2025 05:56AM

Our hosting service provider is currently experiencing an issue with its networking setup.

As a result, you may have seen
- payments on payment.raisenow.com and api.raisenow.com timeout or fail
- search requests to api.raisenow.com timing out
- manage.raisenow.com not loading or showing you an Internal Server Error

Latest RaiseNow outages

Incident detected - 5 months ago

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