Outage in Rapid7

InsightVM [US1] - Dashboards, Query Builder, API v4

Resolved Minor
September 08, 2023 - Started about 2 years ago - Lasted 4 days
Official incident page

Incident Report

We have identified a degradation in dashboard cards and query builder intermittently failing to load. Responses from endpoints in API v4 may also intermittently fail. A fix is in progress.
Components affected
Rapid7 Event Processing Rapid7 User Interface
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/12/2023 05:34AM

The refresh of stale data has been completed.

IDENTIFIED about 2 years ago - at 09/12/2023 12:44AM

Refresh of data in goals has completed. Refresh of data for remediation projects is ongoing.

IDENTIFIED about 2 years ago - at 09/11/2023 03:28PM

Data has been refreshed for dashboards, query builder, and API v4. Refresh of data in goals and remediation projects is ongoing.

IDENTIFIED about 2 years ago - at 09/11/2023 06:53AM

The fix for stale data continues to be in progress.

IDENTIFIED about 2 years ago - at 09/10/2023 06:02AM

The fix for stale data continues to be in progress.

IDENTIFIED about 2 years ago - at 09/09/2023 04:16PM

The fix for stale data continues to be in progress.

IDENTIFIED about 2 years ago - at 09/08/2023 10:35PM

The fix for stale data continues to be in progress.

IDENTIFIED about 2 years ago - at 09/08/2023 05:02PM

A fix has been implemented and is currently in progress. Data may be stale for some time in dashboards, goals, query builder, remediation projects, and API v4.

IDENTIFIED about 2 years ago - at 09/08/2023 04:56PM

Status has been updated to include that query builder and API v4 are also affected.

IDENTIFIED about 2 years ago - at 09/08/2023 03:38PM

We have identified a degradation in dashboard cards and query builder intermittently failing to load. Responses from endpoints in API v4 may also intermittently fail. A fix is in progress.

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